1. High Adoption
   
   SaaS applications are available from any computer or any device—any time, anywhere. Because most people are familiar with using the Internet to find what they need, SaaS apps tend to have high adoption rates, with a lower learning curve.
   
   
2. Lower Initial Costs
   
   SaaS applications are subscription based. No license fees mean lower initial costs. Having the SaaS provider manage the IT infrastructure means lower IT costs for hardware, software, and the people needed to manage it all.
   
   
3. Painless Upgrades
   
   Because the SaaS provider manages all updates and upgrades, there are no patches for customers to download or install. The SaaS provider also manages availability, so there’s no need for customers to add hardware, software, or bandwidth as the user base grows.
   
   
4. Seamless Integration
   
   SaaS vendors with true multitenant architectures can scale indefinitely to meet customer demand. Many SaaS providers also offer customization capabilities to meet specific needs. Plus, many provide APIs that let you integrate with existing ERP systems or other business productivity systems.

Put all docs on sharepoint is a good knowledge management? It is not! the way CRM integrating all customers' information in one central place encourage us to think more about whether we can do the same thing to other information such as a meeting, a project, competitor information, business process, sales life cycle and many more. We need redesign the target object by using meta data to cover all the interested attributes. Then we need to integrate and collect data from different sources into one single record of a predefined object. the final step is to discover knowledge from those information to gain knowledge and make smart decision. If a company is only doing doc storage, it is still at the infant stage of the knowledge management. People need to know where they are doing now from the famous 4 stage of infromation management? 1.Data->2.Information->3.Knowledge->4.Wisdom

Gary from PrimeObjects.com
Follow me on twitter.com/primeobjects

Original article is copied below for your reference.

Knowledge management is a technique of efficient assembly, alteration, safekeeping as well as management of information within organizations, alongside systems created to make the most from that knowledge. It references particularly to tools and methods made to protect data and information compiled by individuals who make up the company. It is at once a software bazaar as well as a area of consultancy work related tofields such as competitive intelligence. A huge area of knowledge management has to do with knowledge that is not elementary to digitally codify, including individual experiences.

The procedure of knowledge management additionally is known by a few other terms in its different developmental processes. One example is ‘corporate learning’ and it possesses these basic aims: distinguishing, collecting and systematizing current knowledge and allowing the creation of new information. Knowledge management has endured since civilization began, being in the guise of discussions, brainstorming meetings or in more formal methods including apprenticeships and qualified teaching training programs.

However, it’s only today that knowledge management is becoming integrated as a legitimate business practice, and because of that it has seen the invoking of certain knowledge and information technology methods, the establishment of intranets within corporate settings and so forth. This all are a part of a compulsion to enact knowledge management systems.

Knowledge management systems comprise of a heavily circulated hypermedia method for the categorizing of knowledge, encouragement of creativity and the seizure, storing and giving away of that expertise and awareness. The word hypermedia is utilized to name a medium through which audio, video and text collide to make a lateral mode of data storage in addition to broadcasting. In other words, the phrase “hypermedia” might be utilized extension of the term ‘hypertext’.

For instance, the Web is an case in point of hypermedia, but the same cannot be said for of a movie on a Digital Video Disc. The Internet is utilized as a place where which global data is held, used and sent through computers which are attached to the World Wide Web. The net is a area that can be efficiently used to implement knowledge management systems effectively, just as the office intranet system can in addition be used. On it’s own, it is not a knowledge management system. Although, it can be utilized to keep and retrieve a knowledge management system.

• Distinguishing themselves through customer interactions that support a branded customer experience; 

• Pumping up sales productivity by mapping processes to new technologies;   

• Setting sales goals and establishing rewards for meeting them; compensating the sales team consistently;   

• Narrowing the gap between customer expectations and the actual service experience;

• Using analytics tools to gain a deeper understanding of the actual intentions of customers in their own words.   

"CIOs in particular need to understand business analytics and focus on what the business will need to take it to the next level," concludes Driggs.

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